Refund Policy

1. General Provisions
This Refund Policy is designed to outline the refund procedures and conditions in case customers are not satisfied with the services provided. The Policy sets out clear rules and procedures that apply to refund requests.

2. Responsibility
The Company Lounge Experience Limited The Company is committed to providing high quality services and complying with all applicable investment laws and regulations.

3. Refund Terms and Conditions
3.1 Involuntary Transactions: In the event of unintentional transactions or technical failures that may result in loss of funds, the company undertakes to refund the lost funds in full.
3.2 Cancellation of Transactions: The Client has the right to cancel a transaction within a certain time interval from the moment of execution. Refunds are made according to the established terms and commissions.
3.3 Unsatisfactory service quality: In case the client is not satisfied with the quality of the services provided, the company considers the refund request on an individual basis and makes a decision in accordance with internal procedures.
3.4 Prohibited Transactions: No refunds will be given if the transaction is related to illegal actions or violation of company policy.

4. Refund Procedure
4.1 Submitting the Request: The Customer submits a refund request by contacting the support team via the contact details provided.
4.2 Evaluation of the request: The refund request is evaluated by the company as soon as possible, usually within two business weeks.
4.3 Decision: After reviewing the request, the company will decide whether to issue a refund or explain the reasons for refusal.
4.4 Payment of funds: If the decision is positive, the company will make the payment to the client's account as soon as possible.

5. Final Terms
This Refund Policy is an integral part of the general terms and conditions of use of the trading platform. The company reserves the right to make changes to the policy without prior notice, but the changes will be published on the official website of the company.